LIGHTS, CAMERAACTION

EMBEDDING CONNECTION IN OUR
‘DIGITAL FIRST’ WORLD

the 5 levels of emotional attachment

the gold fish story: virgin atlantic

Healthy Customer Relationships

Deepen your Customer Relationship

the language of consumer connection

The Activation of Consumer Desire

The psychology of survival

The Activation of Consumer Desire

THE CONSUMER VALUES OF THE RECOVERY

CX: THE 5 PILLARS OF EMOTIONAL ATTACHMENT

the chaos ninja

a circular solution to the covid crisis

the psychology of the queue

bUSINESS SURVIVING CHANGE POST-CORONAVIRUS

THE RECOVERY ROADMAP

THE PRIMARY INTERFACE BETWEEN THE CONSUMER & YOUR BRAND

THE DEMANDING CONSUMER

THE ALPHA GENERATION

THE CAPTIVE ECONOMY

THE BLUE DOT CONSUMER METAPHOR

THE 5 VALUE OF THE CAPTIVE ECONOMY

3 FOUNDATIONS OF A HEALTHY BUSINESS RELATIONSHIP

TINDER SWIPE NIGHT

ARE YOU READY FOR B2M?

Interview. Real Estate Vision TV Channel. How to attract 6 generations of consumers.

AI AND CUSTOMER EXPERIENCE

The blue dot consumer metaphor

The 10-Dollars Uber Story

interview on New Zealand TV Breakfast Show

The Lemur Story and the desire for Instant Gratification of Today’s consumer

Experiential Retail. The need for 360º shopper engagement

Harnessing Shopper’s Irrationality.

Positive Disruption: The blue dot consumer

WIFI BUT NOT REALLY

Motivational keynotes