LEADING CONSUMER & SHOPPER BEHAVIOURALIST
CX STRATEGIST AND GLOBAL KEYNOTE SPEAKER
Keynote ContentVirtual & On-Stage
Embedding Connection in our ‘Digital First’ World
A speech to inspire and engage, to entertain and to challenge how we think about the nature of relationship and connection. If we are serious about deepening our customer and employee relationships, we have to invest in emotional intelligence.
This speech challenges any business to achieve success through the lens of their future consumer. We look at the social, cultural and cyber behavioural forces pressing on humanity, and how changes in consumer expectations have forever changed the game.
THE JOY OF CX
This speech looks at the new values these employees now hold dear and how the workplace of the future needs to deliver. Organizations now have to focus on giving an employee a truly authentic experience, one that is genuine and talks to these new social values.
This unique speech challenges delegates at an individual level to rewire how they think and act, to build a culture of creativity from the ground up. By rewiring yourself to look for opportunity, creativity and success follow.
VIRTUAL AND ON STAGE
All of the above inspirational keynotes can be performed live on-stage at a physical event or via virtual platforms (broadcast live or as a bespoke tailored pre-record per client). When performing virtually, performances can be arranged from Ken’s home broadcast studio or in-person, from dedicated client-built sets in a studio. Alongside these keynote performances, Ken also provides a series of masterclasses, workshop facilitation, live and virtual emcee services and team-building challenges as a firewalk instructor.