January 2021 - Ken Hughes

@kenhughesIE

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consumer post pandemic PTSD intrusive thoughts

SILENT SCARS: UNDERSTANDING CUSTOMER & SOCIETAL POST-PANDEMIC PTSD

28 April, 2023 / Consumer Psychology, Customer Experience / No Comments

iStock-1474270962-min

ROBOT WARS & THE CUSTOMER EXPERIENCE: WHEN AUTOMATION GOES WRONG

30 March, 2023 / Artificial Intelligence, Customer Experience / No Comments

Taylor Swift-Branding masterclass

A TAYLOR SWIFT TRIBAL BRANDING MASTERCLASS: YOU’RE THE PROBLEM

21 February, 2023 / Branding, Consumer Values, Consumerism, Digital Culture, Marketing / No Comments

what-business-can-learn-from-love-ken-hughes

5 THINGS YOUR BUSINESS COULD LEARN FROM LOVE

13 February, 2023 / Branding, Business, Customer Experience / No Comments

MAKE YOUR CUSTOMERS FEEL GOOD: THE GIFT OF BLUE MONDAY

16 January, 2023 / Consumer Psychology, Consumer Values, Consumerism, Customer Experience / No Comments

christmas customer experience

THE 3 GHOSTS OF CHRISTMAS CX

14 December, 2022 / Consumer Psychology, Consumer Values, Customer Experience, Marketing / No Comments

CUSTOMER-INTIMACY

CUSTOMER INTIMACY: 6 WAYS TO ATTAIN A DEEPER CUSTOMER CONNECTION

16 November, 2022 / Consumer Psychology, Consumer Values, Customer Experience / No Comments

4 dimension future customer experience

THE 4TH DIMENSION: THE NEXT FRONTIER OF CUSTOMER EXPERIENCE

7 October, 2022 / Consumer Psychology, Consumer Values, Customer Experience, Retail / No Comments

harnessing the power of network

HARNESSING THE POWER OF THE NETWORK

26 May, 2022 / Consumer Psychology, Consumer Values, Consumerism / No Comments

2 consumers using VR glasses to navigate in the metaverse

MASTERING THE METAVERSE: WHY CONSUMERS ARE READY

25 April, 2022 / Consumer Psychology, Consumer Values, Consumerism, Digital Culture / No Comments

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