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AI AND CX KEN HUGHES BLOG

A BREATH OF FRESH AIR (ARTIFICIAL INTELLIGENCE RETAIL): THE CX PERSPECTIVE

Consumers queue for Black Friday.

BLACK FRIDAY: 5 THINGS DRIVING THE RETAIL EXPERIENCE

Consumer Research and Customer Experience

WHY YOU SHOULD STOP ASKING YOUR CUSTOMERS WHAT THEY THINK: CX MEETS QUANTUM PHYSICS

BUSINESS FAILURE INNOVATION

FAILING TO INNOVATE: THE RELATIONSHIP BETWEEN RISK, FAILURE & RESILIENCE

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BRAND AUTHENTICITY: BARBIE, KEN, & TAYLOR PART III

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A CUSTOMER EXPERIENCE MASTERCLASS COURTESY OF TAYLOR SWIFT. PART II: TAYLORGATING

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WHAT TAYLOR SWIFT CAN TEACH YOUR BRAND PART I: SWIFTONOMICS

consumer post pandemic PTSD intrusive thoughts

SILENT SCARS: UNDERSTANDING CUSTOMER & SOCIETAL POST-PANDEMIC PTSD

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ROBOT WARS & THE CUSTOMER EXPERIENCE: WHEN AUTOMATION GOES WRONG

Taylor Swift-Branding masterclass

A TAYLOR SWIFT TRIBAL BRANDING MASTERCLASS: YOU’RE THE PROBLEM