WELCOME TO A BLOG TO INSPIRE AND DELIGHT Name Email Subscribe A BREATH OF FRESH AIR (ARTIFICIAL INTELLIGENCE RETAIL): THE CX PERSPECTIVE 24 November, 2023 BLACK FRIDAY: 5 THINGS DRIVING THE RETAIL EXPERIENCE 22 November, 2023 WHY YOU SHOULD STOP ASKING YOUR CUSTOMERS WHAT THEY THINK: CX MEETS QUANTUM PHYSICS 25 October, 2023 FAILING TO INNOVATE: THE RELATIONSHIP BETWEEN RISK, FAILURE & RESILIENCE 25 September, 2023 BRAND AUTHENTICITY: BARBIE, KEN, & TAYLOR PART III 28 August, 2023 A CUSTOMER EXPERIENCE MASTERCLASS COURTESY OF TAYLOR SWIFT. PART II: TAYLORGATING 18 July, 2023 WHAT TAYLOR SWIFT CAN TEACH YOUR BRAND PART I: SWIFTONOMICS 27 June, 2023 SILENT SCARS: UNDERSTANDING CUSTOMER & SOCIETAL POST-PANDEMIC PTSD 28 April, 2023 ROBOT WARS & THE CUSTOMER EXPERIENCE: WHEN AUTOMATION GOES WRONG 30 March, 2023 A TAYLOR SWIFT TRIBAL BRANDING MASTERCLASS: YOU’RE THE PROBLEM 21 February, 2023 5 THINGS YOUR BUSINESS COULD LEARN FROM LOVE 13 February, 2023 MAKE YOUR CUSTOMERS FEEL GOOD: THE GIFT OF BLUE MONDAY 16 January, 2023 THE 3 GHOSTS OF CHRISTMAS CX 14 December, 2022 CUSTOMER INTIMACY: 6 WAYS TO ATTAIN A DEEPER CUSTOMER CONNECTION 16 November, 2022 THE 4TH DIMENSION: THE NEXT FRONTIER OF CUSTOMER EXPERIENCE 7 October, 2022 HARNESSING THE POWER OF THE NETWORK 26 May, 2022 MASTERING THE METAVERSE: WHY CONSUMERS ARE READY 25 April, 2022 THE WISE MIND MANAGER: 5 WAYS TO INCREASE YOUR EMOTIONAL INTELLIGENCE (EQ) 24 March, 2022 FROM PASSIVE TO ACTIVE CONSUMERISM: WHAT TIKTOK CAN TEACH US ABOUT COLLABORATION 21 February, 2022 ESCAPING THE INNOVATION SLUDGE: THE SECRET TO PERSONAL CREATIVITY AND INNOVATION 19 January, 2022 LOVE IS A VERB PART III: SPEAK THEIR LANGUAGE 16 December, 2021 LOVE IS A VERB PART II: CUSTOMER EXPERIENCE & RELATIONSHIP 9 November, 2021 LOVE IS A VERB PART ONE: 5 THINGS YOU NEED FOR A HEALTHY CUSTOMER RELATIONSHIP 6 October, 2021 I KNOW WHAT YOU NEED THIS SUMMER: 5 THINGS YOUR CUSTOMER’S CRAVE 7 July, 2021 THE PSYCHOLOGY OF SURVIVAL PART II: POST-EXPOSURE TRAUMA & CUSTOMER EXPERIENCE 24 May, 2021 THE PSYCHOLOGY OF SURVIVAL: THE NEED FOR RESILIENCE 30 March, 2021 THE BIG TAKE BACK: THE PSYCHOLOGY OF CONSUMER RECOVERY PART II – DESPAIR, DESIRE & DEMAND 23 February, 2021 5 THINGS YOUR BUSINESS CAN LEARN FROM MAKING PANCAKES 16 February, 2021 HOW TO HOST A GREAT VIRTUAL EVENT 20 January, 2021 THE BIG TAKE BACK: THE PSYCHOLOGY OF RECOVERY (PART 1) 19 January, 2021 RELEASE YOUR INNER CHAOS NINJA 16 November, 2020 A CIRCULAR SOLUTION TO THE COVID CRISIS 29 September, 2020 LINING UP FOR SUCCESS: THE PSYCHOLOGY OF THE QUEUE 1 July, 2020 YOUR 3 CHOICES IN SURVIVING CHANGE 5 June, 2020 EMOTIONAL ENGAGEMENT: CONNECTING WITH THE COVID19 CONSUMER (PART 2) 28 April, 2020 NOW, THEN & WHEN: THE 3 PHASES OF COVID19 CONSUMER RECOVERY (PART 1) 21 April, 2020 THE CAPTIVE ECONOMY: WHAT NEXT FOR THE COVID-19 CONSUMER 30 March, 2020 THE TOILET PAPER APOCALYPSE: THE CONSUMER PSYCHOLOGY BEHIND THE PANIC 16 March, 2020 FREE FALL: LIFE AFTER A NEAR DEATH EXPERIENCE 13 February, 2020 SWIPE RIGHT FOR RELEVANCE: WHAT TINDER CAN TEACH YOUR BUSINESS 15 November, 2019 BEYOND CUSTOMER EXPECTATIONS: THE 5 LAYERS OF PRODUCT 13 November, 2019 THE JOY OF CX 18 June, 2019 CONNECTION 3.0: ABSOLUTE CONNECTIONS 9 May, 2019 RETAIL’S FANTASTICAL TRANSFORMATION 21 March, 2019 WHAT ST. PATRICK CAN TEACH YOUR BUSINESS 12 March, 2019 5 THINGS ABOUT CUSTOMER EXPERIENCE YOUR SKI INSTRUCTOR CAN TEACH YOU 21 February, 2019 MAN & THE MACHINE: PART II – TRUST ME, I’M A ROBOT 6 February, 2019 MAN & THE MACHINE: PART I – THE ROBOTS HAVE ARRIVED 17 January, 2019 CHRISTMAS CRACKERS: MY TOP 10 CHRISTMAS CAMPAIGNS 2018 12 December, 2018 MY TOP 5 CHRISTMAS CAMPAIGNS 2017 5 December, 2017 HALLOWEEN: WHY RISK IS ESSENTIAL FOR INNOVATION 31 October, 2017 TOM PETTY & THE BLUE DOT CONSUMER 18 October, 2017 FEEL THE FORCE: OBESITY, ETHICS AND CONSUMER CHOICE 27 June, 2017 FORGET MILLENNIALS, GEN Z IS THE FUTURE: 5 THINGS TO THINK ABOUT 23 May, 2017 FACE YOUR FEARS: HOW YOUR BUSINESS WILL SURVIVE DISRUPTION 8 May, 2017 THINGS YOUR BRAND CAN LEARN FROM EASTER 12 April, 2017 STORYTELLING: DOES YOUR BRAND EVEN EXIST? 28 March, 2017 POWER TO THE PEOPLE: PEER-TO-PEER AND CUSTOMER EXPERIENCE 6 March, 2017 THE HEALTHCARE CUSTOMER EXPERIENCE: RAGE AGAINST THE MACHINE 25 January, 2017 BRING YOUR CUSTOMER EXPERIENCE TO LIFE: A CONNECTED CHRISTMAS 22 December, 2016 THE PEER-TO-PEER ECHO CHAMBER: BLINDSIDED BY YOUR OWN OPINIONS 21 November, 2016 TREXIT AND THE POWER OF THE PEER NETWORK 9 November, 2016 ORCHESTRATED FRICTION: STOP TREATING YOUR CUSTOMERS LIKE CIRCUS ANIMALS 9 October, 2016 DOES THIS HURT? CREATING FRICTIONLESS CUSTOMER EXPERIENCE 24 August, 2016 4 PILLARS YOUR CUSTOMER EXPERIENCE NEEDS 6 April, 2016 EFFECTIVE POS: MAKE A SPLASH NOT A RIPPLE 24 February, 2016 THE SHARING ECONOMY: WHAT’S MINE IS YOURS 9 February, 2016 HOW TO OPTIMISE YOUR CUSTOMER EXPERIENCE WITH A GOLDFISH 27 January, 2016 GOOGLE V JESUS: SILICON VALLEY OR SANDALS? 7 January, 2016 MAKE YOUR CUSTOMERS CRY TEARS OF JOY THIS CHRISTMAS 22 December, 2015 WHAT YOUR BUSINESS CAN LEARN FROM A PUSH UP BRA 16 December, 2015 THINKING WITH THE BOX 19 October, 2015 WHY YOU NEED A PAIR OF SPARKLY RED HEELS 12 October, 2015 IRRELEVANCE: LEARNINGS FROM A 9 YEAR OLD 15 September, 2015 WHEN PERSONALISATION GETS CREEPY 25 August, 2015 HOW TO BREAK UP WITH YOUR CUSTOMERS 15 July, 2015 HOW DID WE GET SO OLD? 24 June, 2015 WHY YOUR BRAND SHOULD GO BOO! 11 June, 2015 MY WAY OR THE HIGHWAY: WHY PERSONALISATION IS KEY 4 June, 2015 WHY YOUR BRAND SHOULD GROW A BEARD 24 May, 2015 SHAREABLE EXPERIENTIAL EQUITY 11 May, 2015 PERSONALISED PROMOTIONS 20 April, 2015 GAMIFICATION 6 April, 2015 TEDX 11 February, 2015 SPEAKING 2014 11 January, 2015
